Privacy Policy
Last updated: April 2026
Durham Peptides ("we," "us," or "our") operates the website durhampeptides.ca. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and make purchases from us.
1. Information We Collect
We collect the following types of information:
- Information you provide directly when placing an order: your name, email address, phone number, shipping address, and billing address.
- Information you provide when contacting us: your name, email address, and the content of your message via our contact form, email, or WhatsApp.
- Information collected automatically when you visit our website: your IP address, browser type and version, operating system, referring website, pages visited, time and date of your visit, time spent on pages, and other browsing data. This information is collected through cookies and Google Analytics.
- Payment information: We do not collect or store credit card numbers or banking details. Payments are processed through Interac e-Transfer, which is handled entirely by your financial institution.
2. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your orders, including shipping and delivery.
- To communicate with you about your orders, including order confirmations, shipping notifications, and customer support.
- To respond to your inquiries and provide customer service.
- To improve our website, products, and customer experience.
- To prevent fraud and maintain the security of our website.
- To comply with legal obligations.
We will never use your information to send unsolicited marketing emails unless you have explicitly opted in to receive them.
3. How We Share Your Information
We do not sell, trade, rent, or otherwise share your personal information with third parties for their marketing purposes. We may share your information with the following service providers who assist us in operating our business:
- Canada Post for shipping and delivery of your orders.
- Google Analytics for website traffic analysis (anonymized data).
- Our website hosting provider (Wix) for website operation.
These service providers are authorized to use your personal information only as necessary to provide services to us and are required to protect your information. We may also disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (SSL/TLS), secure password practices, and limited access to personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize you and remember your preferences. We use the following types of cookies:
- Essential cookies required for website functionality such as shopping cart and checkout.
- Analytics cookies (Google Analytics) to understand how visitors use our website. These cookies collect anonymized data.
You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.
6. Google Analytics
We use Google Analytics to analyze website traffic and usage patterns. Google Analytics uses cookies to collect anonymized information about your visits to our website, including pages viewed, time spent on pages, and referring websites. Google Analytics data is used solely to improve our website and understand how visitors interact with our content. Google\'s use of this data is governed by Google\'s Privacy Policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:
- Order records: 7 years (as required by Canadian tax law).
- Customer communication records: 3 years.
- Website analytics data: retained by Google Analytics according to their default settings.
After the retention period, your information is securely deleted or anonymized.
8. Your Rights
You have the following rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request that we correct any inaccurate or incomplete personal information.
- Deletion: You may request that we delete your personal information, subject to our legal obligations to retain certain records.
- Withdrawal of consent: You may withdraw your consent to the collection and use of your information at any time.
To exercise any of these rights, please contact us at info@durhampeptides.ca. We will respond to your request within 30 days.
9. Children's Privacy
Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a person under 18, we will take steps to delete that information promptly.
10. International Considerations
Our website is operated from Canada, and your information is stored and processed in Canada. If you access our website from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada, where data protection laws may differ from those in your jurisdiction.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes are effective immediately upon posting to this page. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this Privacy Policy periodically.
12. Contact
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: info@durhampeptides.ca
Website: durhampeptides.ca
All products are for research and laboratory use only. Not for human or animal consumption.